Privacy Policy

Last Updated: 07 August 2026

This Privacy Policy describes how Ragman Technology Private Limited, operating under the brand name Vikal Brothers, collects, uses, stores and discloses information when you access or use our website, purchase our products, or otherwise interact with our services.

Vikal Brothers offers consumer products including Roots Alpha Hair Oil and other wellness and personal-care products.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INTERPRETATION AND DEFINITIONS

For the purposes of this Privacy Policy:

Company, We, Us, or Our refers to Ragman Technology Private Limited, which operates the Vikal Brothers brand.

Brand refers to Vikal Brothers.

Products refers to products offered under Vikal Brothers, including Roots Alpha Hair Oil and other products that may be offered through our website from time to time.

Account means an account created by you to access our Service or certain parts of our Service.

Country refers to India.

Device means any device capable of accessing the Service, including a computer, smartphone or tablet.

Personal Data means information relating to an identified or identifiable individual.

Service refers to our website, online store, products and related online services.

Service Provider means any natural or legal person who processes data on behalf of the Company or provides services that enable us to operate our business.

Usage Data refers to data collected automatically when you access or use our Service.

Website refers to the online store operated under the Vikal Brothers brand by Ragman Technology Private Limited.

You means the individual accessing or using our Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.

2. INFORMATION WE COLLECT

While using our Service, placing an order or contacting us, we may ask you to provide certain personally identifiable information.

This may include:

First name and last name
Email address
Mobile/phone number
Shipping and billing address
State, city and PIN/postal code
Order and transaction information
Customer-support communications
Usage Data

Your existing policy already provided for collection of email, name, phone number, address and Usage Data.

3. USAGE DATA

Usage Data may be collected automatically when you access our Service.

This information may include your IP address, browser type, browser version, pages visited, date and time of your visit, time spent on pages, device information, operating system, unique device identifiers and other diagnostic information.

When you access our Service through a mobile device, certain information about your mobile device and browser may also be collected.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to operate, secure, understand and improve our website and services.

These technologies may include:

Essential Cookies: Required for important website functionality, authentication, checkout and security.

Functionality Cookies: Used to remember preferences and provide a more personalized experience.

Analytics Technologies: Used to understand how customers interact with our website and products.

Advertising Technologies: Where applicable and subject to relevant permissions and settings, advertising and analytics technologies may be used to understand the effectiveness of our advertising campaigns.

You may configure your browser to refuse certain cookies. However, some parts of our Service may not function correctly without necessary cookies.

The original policy already provides for cookies, web beacons and both session and persistent cookies.

5. HOW WE USE YOUR PERSONAL DATA

Ragman Technology Private Limited may use Personal Data to:

Process and fulfil orders placed with Vikal Brothers.
Deliver products including Roots Alpha Hair Oil.
Process payments and maintain transaction records.
Communicate regarding orders, payments, shipping, delivery, returns and refunds.
Provide customer support.
Manage customer requests and complaints.
Maintain and improve our website and services.
Detect or prevent fraudulent or unauthorized transactions.
Analyze website usage and customer experience.
Measure the effectiveness of advertising and promotional campaigns.
Provide information about products, offers and promotions where permitted.
Comply with applicable legal and regulatory requirements.

The existing policy also permits processing for service delivery, contracts/purchases, customer communication, offers, request management, analytics and improving promotional campaigns.

6. ORDER AND PAYMENT INFORMATION

When you purchase a product from Vikal Brothers, certain information is required to process your order.

Payment processing may be performed through third-party payment service providers.

We may receive transaction-related information such as payment status, transaction identifiers and payment method information necessary to process and reconcile your order.

We do not claim to directly store sensitive payment credentials such as your complete card details where those credentials are processed and stored by an authorized third-party payment provider.

7. COMMUNICATION WITH CUSTOMERS

We may contact you through email, telephone, SMS, WhatsApp or other appropriate communication channels for purposes related to:

Order confirmation
Payment status
Shipping and delivery
Customer-support requests
Returns and refunds
Important service updates
Products or promotional communications where permitted

Where required, you may opt out of promotional communications.

8. SHARING OF PERSONAL INFORMATION

We may share information with third parties where reasonably necessary to operate our business.

These may include:

Service Providers: Companies assisting with website operation, analytics, customer support or other business functions.

Payment Providers: To process payments and transactions.

Shipping and Logistics Providers: To fulfil and deliver customer orders.

Business Partners: Where required to provide particular products, services or promotions.

Affiliates: Companies controlled by, controlling or under common control with the Company, subject to appropriate privacy obligations.

Government or Legal Authorities: Where disclosure is required by applicable law, court order or other lawful request.

Business Transfers: Personal Data may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets or similar transaction.

The original policy already provides for sharing with service providers, affiliates and business partners, as well as transfers associated with corporate transactions.

9. RETENTION OF PERSONAL DATA

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may also be retained where necessary to:

Comply with legal obligations
Maintain accounting or transaction records
Resolve disputes
Prevent fraud
Enforce agreements and policies
Establish, exercise or defend legal claims

Usage Data may generally be retained for a shorter period unless longer retention is necessary for security, functionality, analytics or legal requirements.

This follows the retention approach already stated in the existing policy.

10. TRANSFER OF PERSONAL DATA

Your information may be processed at the Company's offices or by Service Providers operating in other locations.

This may involve processing or storage outside your state or other jurisdiction.

Where applicable, we will take reasonable measures designed to ensure Personal Data receives appropriate protection consistent with this Privacy Policy and applicable requirements.

11. DISCLOSURE REQUIRED BY LAW

We may disclose Personal Data where we reasonably believe such disclosure is necessary to:

Comply with a legal obligation.
Respond to valid requests from courts, government agencies or law-enforcement authorities.
Protect and defend the rights or property of the Company.
Investigate suspected wrongdoing or fraudulent activity.
Protect users or members of the public.
Protect the Company against legal liability.

These disclosure circumstances are also covered by the existing policy.

12. SECURITY OF YOUR PERSONAL DATA

The security of Personal Data is important to us.

We use reasonable measures designed to protect information handled through our Service. However, no transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect Personal Data, we cannot guarantee absolute security.

13. CHILDREN'S PRIVACY

Our Service is not intended for children under the age required by applicable law to independently provide valid consent for the relevant processing.

We do not knowingly seek to collect Personal Data from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided Personal Data to us improperly, please contact us so the matter can be reviewed and appropriate action taken.

14. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We do not control those third-party websites and are not responsible for their content, security or privacy practices.

Customers should review the privacy policy of any third-party website they visit.

15. RETURNS, REFUNDS AND MONEY-BACK OFFERS

Certain Vikal Brothers products may be sold with return, refund or money-back offers.

Any such offer is subject to the specific eligibility requirements, conditions, timelines and other terms displayed on the relevant product page, return/refund policy or offer terms.

A reference to a money-back guarantee in advertising or product materials does not override the applicable terms and conditions governing that offer.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

When changes are made, the updated Privacy Policy will be posted on our website and the Last Updated date may be revised accordingly.

You are encouraged to periodically review this Privacy Policy for changes.

Changes become effective when published unless otherwise stated.

17. BRAND AND LEGAL ENTITY INFORMATION

Brand Name: Vikal Brothers
Featured Product: Roots Alpha Hair Oil
Legal Entity / Company: Ragman Technology Private Limited
Country: India

Vikal Brothers is a brand operated by Ragman Technology Private Limited.

For legal, billing, privacy and business purposes, Ragman Technology Private Limited is the Company operating the Vikal Brothers online business.

18. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy, you can contact us at:

Vikal Brothers
Operated by: HOPME TRAVEL TECH PRIVATE LIMITED
Email: thevikalbrothers@gmail.com

Your existing policy already lists this email address and Ragman Technology Private Limited in its Contact Us section.

© 2026 Vikal Brothers. All Rights Reserved.
Vikal Brothers is a brand operated by HOPME TRAVEL TECH PRIVATE LIMITED.