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Shipping Policy

Last Updated: 07 August 2026

Thank you for shopping with Vikal Brothers, a brand operated by HOPME TRAVEL TECH PRIVATE LIMITED.

This Shipping & Delivery Policy explains the terms relating to the processing, shipment, tracking and delivery of products purchased from our online store, including Roots Alpha Hair Oil and other products offered by Vikal Brothers.

Please read this policy carefully before placing an Order.

1. INTERPRETATION AND DEFINITIONS

For the purposes of this Shipping & Delivery Policy:

“Company”, “We”, “Us” or “Our” refers to Ragman Technology Private Limited, which operates the Vikal Brothers brand.

“Brand” refers to Vikal Brothers.

“Goods” or “Products” refers to products offered for sale through Vikal Brothers, including Roots Alpha Hair Oil and other products that may be offered from time to time.

“Order” means a request submitted by You to purchase Goods from Us.

“Website” or “Store” refers to the official online store operated under the Vikal Brothers brand by Ragman Technology Private Limited.

“You” or “Customer” refers to the individual accessing or using our Service or purchasing Goods from Us.

“Shipping” refers to the process of dispatching and transporting Goods to the Customer.

“Delivery” refers to the delivery or attempted delivery of Goods to the shipping address provided by the Customer.

2. ORDER PROCESSING TIME

We aim to process and dispatch Orders as quickly as reasonably possible.

Orders are generally processed within 1–2 business days after successful payment confirmation or Order confirmation, as applicable.

During sales, promotional campaigns, festivals, public holidays, periods of unusually high Order volumes or other exceptional circumstances, processing may take approximately 3–5 business days.

Processing time is separate from the estimated courier delivery time.

3. SHIPPING & DELIVERY TIME

Standard delivery generally takes approximately:

3–7 business days after dispatch

Actual delivery time may vary depending on:

Delivery timelines displayed on the Website are estimates and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed to the Customer before completing the Order.

Depending on the applicable offer, we may provide:

If an advertisement or product offer specifically states “Free Delivery”, eligible Orders placed under that offer will not be charged the applicable standard delivery fee, subject to the terms of that offer.

Any applicable shipping charges will be shown before payment/order confirmation.

5. PREPAID ORDERS

Customers may place prepaid Orders using payment methods supported by our Website and payment service providers.

Depending on availability, these may include:

A prepaid Order will generally be processed after successful payment confirmation.

6. CASH ON DELIVERY (COD)

Cash on Delivery may be offered for selected Products, locations or Customers at our discretion.

COD availability may depend on:

We may contact Customers through phone, SMS or WhatsApp to verify COD Orders before dispatch.

Where applicable, COD, shipping, booking or confirmation charges will be clearly communicated before Order completion.

We reserve the right to restrict COD for Orders reasonably identified as fraudulent, suspicious or associated with repeated refused/undelivered shipments, subject to applicable law.

7. ORDER TRACKING

Once an Order has been dispatched, tracking information may be provided through:

Tracking information may include a tracking/AWB number and/or tracking link.

Please allow reasonable time after dispatch for tracking information to become active in the courier partner's system.

8. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an Order.

Please verify:

Vikal Brothers / Ragman Technology Private Limited cannot be responsible for delivery delays or failed delivery attempts caused by materially incorrect or incomplete information provided by the Customer.

If you notice an error in your delivery information, please contact us as soon as possible before dispatch.

9. DELIVERY ATTEMPTS

Our shipping/courier partners may make one or more delivery attempts depending on their applicable procedures.

Customers should ensure that:

If the courier is unable to deliver the package after its permitted delivery attempts, the shipment may be marked undelivered and returned to us.

10. REFUSED OR UNDELIVERED ORDERS

If a Customer refuses a confirmed shipment without a legitimate reason, repeatedly remains unavailable for delivery, or provides materially incorrect delivery information, the shipment may be returned to us.

Repeated undelivered or refused COD Orders may result in COD being restricted for future Orders where permitted by applicable law.

Any refund applicable to a prepaid Order returned to us will be handled according to our Return & Refund Policy and applicable law.

11. DAMAGED PACKAGES

If your package appears materially damaged at the time of delivery, please inspect it carefully.

If you receive:

please contact our Customer Support team as soon as reasonably possible.

We may request:

After verification, eligible cases may be resolved through a replacement or refund according to our applicable Return & Refund Policy.

12. LOST SHIPMENTS

If tracking indicates that your shipment has been lost in transit, please contact us.

We will coordinate with the relevant courier/logistics partner to investigate the shipment.

Where a shipment is confirmed as lost and the Customer has not received the Goods, an eligible Customer may receive a replacement or refund, as applicable.

13. DELIVERY DELAYS

Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including:

We will make reasonable efforts to assist Customers with significant shipment delays.

14. SHIPPING RESTRICTIONS

Certain Products or locations may be subject to shipping restrictions because of:

If we are unable to fulfil an Order because the delivery location is not serviceable, we may cancel the Order and process an applicable refund for any amount already paid.

15. SHIPPING WITHIN INDIA

At present, our standard shipping services are intended primarily for eligible locations within India, subject to PIN code and courier serviceability.

Delivery availability can vary by location.

If international shipping becomes available for specific Products or destinations, the applicable shipping charges, estimated delivery timelines, customs requirements and other terms will be communicated separately.

16. INTERNATIONAL ORDERS

Unless specifically offered on our Website, international shipping should not be assumed to be available.

Where international shipping is expressly offered, Customers may be responsible for applicable customs duties, import taxes, clearance charges and other destination-country fees unless otherwise stated.

17. RETURNS AFTER DELIVERY

Shipping and delivery issues are separate from product returns.

Customers seeking to return a delivered Product should review our:

Return, Refund & Money-Back Guarantee Policy

Eligible Roots Alpha Hair Oil purchases may also be covered by our advertised 30-Day Money-Back Guarantee*, subject to the applicable eligibility requirements and Terms & Conditions.

18. CHANGES TO SHIPPING POLICY

We reserve the right to update or modify this Shipping & Delivery Policy from time to time.

Changes will become effective when the revised policy is posted on our Website unless otherwise stated.

Customers are encouraged to review this policy periodically.

19. COMPANY & BRAND INFORMATION

Legal Company: HOPME TRAVEL TECH PRIVATE LIMITED
Brand Name: Vikal Brothers
Featured Product: Roots Alpha Hair Oil
Country: India

Vikal Brothers is a brand operated by HOPME TRAVEL TECH PRIVATE LIMITED.

20. CONTACT US

If you have any questions about shipping, tracking or delivery, please contact:

Vikal Brothers
Operated by: HOPME TRAVEL TECH PRIVATE LIMITED

Email: thevikalbrothers@gmail.com
Phone: +91-8193020572
Country: India