Refund Policy

Last Updated: 07 August 2026

Thank you for shopping with Vikal Brothers, a brand operated by Ragman Technology Private Limited.

We want our customers to have a clear and transparent shopping experience. This Return, Refund & Money-Back Guarantee Policy explains the conditions under which an order may be cancelled, returned, replaced or refunded.

These terms apply to eligible products purchased directly from our official online store.

1. INTERPRETATION AND DEFINITIONS

For the purposes of this Return, Refund & Money-Back Guarantee Policy:

“Company”, “We”, “Us” or “Our” refers to Ragman Technology Private Limited, operating the Vikal Brothers brand.

“Brand” refers to Vikal Brothers.

“Product” or “Goods” refers to products offered for sale by Vikal Brothers, including Roots Alpha Hair Oil and other eligible products.

“Order” means a request made by You to purchase Goods from Us.

“Website” or “Store” refers to the official online store operated by Vikal Brothers.

“You” or “Customer” means the individual purchasing or using our Goods or Services.

2. ORDER CANCELLATION

If your Order has not yet been shipped, you may request cancellation by contacting our customer support team.

Once an Order has been shipped or handed over to our logistics partner, cancellation may not always be possible.

To request cancellation, contact:

Email: thevikalbrothers@gmail.com
Phone: +91-8193020572

Please provide your Order ID, registered mobile number and reason for cancellation to help us process your request.

3. STANDARD RETURN POLICY

Eligible unused products may be requested for return within 14 days of delivery, subject to the conditions mentioned below.

To qualify for a standard return:

• The product must have been delivered within the previous 14 days.
• The product must be unused and unopened.
• The original seal should remain intact.
• The product should be in its original packaging.
• Original labels and packaging should not be damaged or removed.
• Proof of purchase or Order ID must be provided.

4. PRODUCTS NOT ELIGIBLE FOR STANDARD RETURN

We may be unable to accept a standard return where:

• The product has been opened, used or consumed.
• The original seal has been broken.
• The product has been damaged after delivery.
• The product was customized or personalized.
• The product has expired after being stored by the customer.
• The product is unsuitable for return due to hygiene or health-protection reasons after being opened.
• The returned item is materially different from the product originally delivered.

This does not affect any separate eligibility a customer may have under an expressly advertised Money-Back Guarantee.

5. ROOTS ALPHA 30-DAY MONEY-BACK GUARANTEE*

Eligible purchases of Roots Alpha Hair Oil by Vikal Brothers may be covered by our 30-Day Money-Back Guarantee, where this guarantee was displayed as part of the applicable product offer at the time of purchase.

Customers should use the product according to the directions provided on the product packaging.

If an eligible customer is not satisfied with their experience, they may submit a Money-Back Guarantee request within 30 days from the date of delivery.

To submit a claim, please provide:

• Customer name
• Order ID
• Registered mobile number
• Date of delivery
• Reason for requesting the refund
• Photograph of the product/bottle and packaging
• Any additional information reasonably required to verify the purchase and claim

Send your request to:

thevikalbrothers@gmail.com

Subject:

Roots Alpha – 30-Day Money-Back Guarantee Claim

Important

The 30-Day Money-Back Guarantee applies only to eligible Roots Alpha orders for which the guarantee was expressly offered at the time of purchase.

The guarantee does not mean that identical cosmetic results are guaranteed for every customer. Individual experiences and results may vary.

6. DAMAGED, LEAKED OR INCORRECT PRODUCT

If you receive:

• A damaged product
• A leaking bottle
• An incorrect product
• An incorrect quantity
• A product materially damaged during transit

please contact us as soon as reasonably possible after delivery.

We may request photographs or an unboxing video to help verify the issue.

After verification, an eligible case may be resolved through a replacement or refund, as applicable.

7. RETURN SHIPPING

For ordinary returns where the product was delivered correctly and is not defective, the customer may be responsible for return shipping costs unless otherwise communicated by us.

Customers should use a reliable and trackable courier service when returning products.

We cannot be responsible for a returned parcel that is lost before reaching our designated return location.

For verified incorrect, damaged or defective deliveries, return/replacement arrangements may be handled separately by our support team.

Do not return a product without first contacting our customer support team and receiving the applicable return instructions/address.

8. REFUND PROCESS

Once a return or Money-Back Guarantee request has been received and approved, the applicable refund will be initiated using an appropriate refund method.

Where technically possible, refunds may be issued to the original payment method used for the Order.

Processing and reflection of the refund in your bank account/payment method may depend on the payment provider or banking institution.

9. SHIPPING AND OTHER CHARGES

Unless otherwise required by applicable law or expressly stated in an offer, original shipping, COD, convenience or other service charges may not necessarily form part of the refundable product amount.

Any deductions or exclusions applicable to a particular offer should be disclosed to the customer as part of the applicable terms.

10. ABUSE OR FRAUDULENT CLAIMS

We reserve the right to review refund and Money-Back Guarantee requests for suspected fraud, misuse or abuse.

Claims involving materially false information, altered proof, a different product, repeated misuse of promotional guarantees or other fraudulent activity may be rejected where permitted by applicable law.

Nothing in this policy is intended to restrict any non-waivable rights available to consumers under applicable Indian law.

11. CONTACT US

For questions regarding cancellations, returns, refunds or the Roots Alpha Money-Back Guarantee, please contact:

Vikal Brothers
Operated by: HOPME TRAVEL TECH PRIVATE LIMITED

Email: thevikalbrothers@gmail.com
Customer Support: +91-8193020572
Country: India